> ## Documentation Index
> Fetch the complete documentation index at: https://docs.koulis.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting La Krème: Fix Common Setup Problems

> Step-by-step fixes for common problems with the La Krème booking widget, reservation notifications, floor plan, and restaurant profile.

If something isn't working as expected, the sections below cover the most common issues and how to resolve them. For questions rather than errors, see the [FAQ](/help/faq).

<AccordionGroup>
  <Accordion title="My widget shows no available slots">
    When the widget returns no time slots, check the following in order:

    1. **Opening hours** — Go to **Dashboard → Opening Hours** and confirm that at least one day is enabled and has an active service with a valid open and close time.
    2. **Tables** — Go to **Dashboard → Floor Plan** and confirm that at least one table exists and is marked as active. The widget cannot generate slots if there are no tables with available capacity.
    3. **Advance booking horizon** — Go to **Dashboard → Settings** and check the **Horizon de reservation** value. If it is set very short (for example 7 days), guests trying to book further out will see no slots. Increase the value if needed.

    If all three are configured correctly and the widget still shows no slots, try viewing the widget in an incognito window to rule out a caching issue.
  </Accordion>

  <Accordion title="I'm not receiving notification emails">
    If you are not receiving reservation alerts by email:

    1. **Check your notification email address** — Go to **Dashboard → Settings → Notifications** and confirm that the **Email de notification** field contains the correct address.
    2. **Check your spam folder** — Notification emails are sent from a La Krème system address. Some email providers may route them to spam initially. Mark the email as "not spam" to train your filter.
    3. **Verify the address is reachable** — Make sure the address is actively monitored and not a forwarding address that may be broken.

    If you want to also receive SMS alerts, add a phone number in the **Téléphone (SMS)** field in the same Settings section.
  </Accordion>

  <Accordion title="A guest says they didn't receive a confirmation email">
    Confirmation emails are sent automatically by La Krème immediately after a reservation is accepted. If a guest reports not receiving one:

    1. Ask them to check their spam or junk folder — the email is often filtered there on first delivery.
    2. Confirm the email address is correct by opening the reservation in **Dashboard → Reservations** and checking the guest's email field.
    3. Share the confirmation code with the guest directly. The code is visible in the reservation detail view and uniquely identifies their booking.

    If the email address is wrong, create a new manual reservation with the correct address and cancel the original.
  </Accordion>

  <Accordion title="The floor plan isn't showing my tables">
    Tables must be added manually in the Floor Plan editor before they appear.

    Go to **Dashboard → Floor Plan** and click the **Add table** button (the plus icon in the toolbar). Enter a name and seating capacity for the table, then position it on the canvas by dragging. Tables you add here are immediately available for reservation assignment.

    If you have added tables but they still don't appear, refresh the page. If the problem persists, check that the tables are not filtered out by room — use the room selector at the top of the floor plan to confirm you are viewing the correct room.
  </Accordion>

  <Accordion title="My booking page link doesn't work">
    Your booking page link becomes active only after you complete the full onboarding. The link requires the widget to be activated at step 5 of the onboarding flow.

    Go to your dashboard and check whether the onboarding checklist is still visible. Complete any remaining steps, including the widget activation step. Once the widget is active, your booking link will work.

    If you have completed onboarding and the link still returns an error, contact La Krème support with your restaurant name so they can check the widget configuration.
  </Accordion>

  <Accordion title="I can't edit my restaurant profile on lakreme.fr">
    The profile editor is locked until your restaurant is verified. To unlock it, you need to submit a Kbis extract or a photo taken from inside your restaurant.

    Go to **Dashboard → Ma page**. A modal will appear automatically — click **Envoyer le document** and upload your document. After submission, your status changes to **Pending** and the La Krème team will review it within 24 to 48 business hours.

    See [Verify your restaurant](/profile/verification) for the full process.
  </Accordion>

  <Accordion title="A table merge is blocked">
    A merge is blocked when one or more of the tables being merged already has a reservation that cannot be automatically relocated to another table. La Krème detects this before the merge is saved and shows you a list of the affected reservations.

    To resolve it:

    * **Confirm relocation** — If La Krème has identified a suitable alternative table for each affected reservation, you can approve the relocation plan. The reservations will be moved to the suggested tables automatically.
    * **Choose a different merge scope** — If the conflict is only temporary (for example, a single upcoming reservation), consider setting the merge scope to **For a single meal** to work around the conflict.
    * **Cancel or move the conflicting reservation manually** — Open the reservation from **Dashboard → Reservations**, contact the guest to reschedule, then retry the merge once the table is free.
  </Accordion>

  <Accordion title="I accidentally cancelled a reservation">
    Cancellations cannot be undone automatically. Once a reservation is cancelled, it stays in that state.

    To recover the situation:

    1. Contact the guest directly using the phone number or email shown in the reservation detail.
    2. Create a new manual reservation for them. Go to **Dashboard → Reservations → Add reservation** and enter their details again.

    The original cancelled reservation will remain visible in your reservation history for your records.
  </Accordion>
</AccordionGroup>